ODR EU Regulation

Online Dispute Resolution (ODR) EU regulation

The EU provides an internet platform for online dispute resolution (OS platform). This OS platform is intended to resolve disputes between consumers and online retailers in the case of sales contracts or service contracts concluded online as quickly and effectively as possible.

According to Art. 14 of Regulation (EU) No. 524/2013 on online dispute resolution in consumer matters

(so-called ODR regulation) we therefore refer you to the link to this OS platform.


You can access the platform for online dispute resolution here:

Link to the OS platform


Also in accordance with Art. 14 of the ODR Regulation, we provide our e-mail address in this context for your knowledge: